Frequently Asked Questions

We recommend you contact our friendly online shop Customer Service team using the contact information here.

Once the item is sold and shipped to the customer – you will receive a bank transfer to your account. Please make sure to fill in your account your bank details

Two days after the buyer has received his item

Return can be triggered based on the below reasons:

• Reason 1 : The wrong product was sent by The Luxury Flavor
• Reason 2 : The product is defective / counterfeit / not compliant to the product page description

             In Case of Reason 1 :

The luxury flavor will arrange the replacement at it’s own discretion

In case of  the reason 2

Buyer acknowledges within 2 days that the product is not compliant to the product page description see below , clear description of the matter with photos to be shared with the luxury flavor. The luxury Flavor will be acting as the mediator to find a solution for both parties.

Should the resulted solution is to return the order , seller the amounts will be credited to the customer in his bank account / PayPal as per his discretion. The seller can collect or arrange the collection of  his item (s) and the transaction will be cancelled ( no charge / fees ) to be engaged from the seller against the Luxury flavor.

With The Luxury Flavor ’ 2-days return policy’, there are no catches. All we ask is that you send the items back to us in the original packaging, label and tags, and make sure the item is in the same condition. Ensure the following conditions are met for a smooth return process:
You can return your purchase for up to 2 days from the day it reaches your doorstep.
Shipping fees and cash on delivery fees are non refundable.
Once the pickup request is initiated, customers will have a window of 2 business days to handover the item/order.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.

We will call you to reschedule a delivery.

We will call you to reschedule a delivery.

Once you buy the item, the seller has 2 days to sent it to us for authentication and quality control, then we sanitize, repack and send it to you. It can take up 7 business days. We will of course make the process as fast as possible. You will be updated thru email notification

Our priority is to ensure the safety and health of our community and our teams, while also continuing to maintain our service. After quality control we sanitize, package and send it to you.

You should first log in to your account, click on My Purchases where you can access the list of Ongoing orders, Completed orders, Cancelled orders and Returned orders

Welcome to the community, please check our section How to sell with us
In case you need more details you can always contact us by email through our contact form contact us

Sellers on The Luxury Flavor pay commission based on the listing price of the item they are selling.
Less than AED 15000- Commission is 25%
More than AED 15000- Commission is 20%

If an item you have sold is no longer available, please inform immediately The Luxury Flavor so that the sale can be cancelled and a refund issued to the Buyer. The Buyer will immedialtely be updated by The Luxury Flavor team. This may negatively impact your Seller ratings.

If we get in touch with you about the price of one of your item, it means our Team has analyzed your item and share their price expertise. They could suggest an higher or lower price for an item you recently posted. The team has found a reason to increase or reduce the price slightly. This could be the outcome of the actual market price and/or the condition of the item.
We will be communicating all the details so we can agree on competitive price so your item can be sold the most effective way.

We have a large selection of brands such as Balenciaga, Bottega Veneta, Burberry, Coach, Céline, Chanel, Chloé, Dior, Fendi, Goyard, Gucci, Hermès, Louis Vuitton, Prada, Saint Laurent but not only. If case of any doubts, please free to contact us thru our Online form and we will reply to your request.
Any item post will be anyway moderated and The Luxury Flavor Team can reject any item submission at their own discretion if it doesn’t match our current selection or standards. A feedback will be provided anyways.

Here are our recommendations :
Choose a fair price matching the 2nd hand market
After your listing is live, adjust your price depending the discussion you could have with potential buyers (make an offer)
Do not hesitate to post last trend products for which our Team can use our “We love” section

You can modify and edit your published products thru your “Store Manager” view. Every modification on listed prodcuts will be verified/moderated by our Team before site republication.

Welcome to the community , please check our section how to buy from us  : How to buy from us page.
In case you need more details you can always contact us by email through our contact form contact us.

Credit Cards:
Mastercard
Visa
ApplePay
SamsungPay
We don’t provide the “Cash on Delivery” option.

The fastest way is to use the search function at the top of the page. Enter a keyword into the search bar and hit enter. Search results will be displayed on a new page. You can filter your search by clicking on the selections in the left column.

Search Tips:

Make sure you spell search words correctly to ensure accurate results.
Use multiple words to find specific types of product such as “woman shoes”.
Narrow the results by refining your search to a specific gender, brand or price range.

If you ordered an item that our Quality Control team doesn’t validate. You will be personally contacted and informed.
An item not passing the Quality control could be :
The item does not correspond to the description in the website
The item is not the one from the photograghs in the website
The item is not authentified as the brand listed on the website

In such cases, the order is cancelled and a refund is processed for you within 5 days business day. You will notified about the refund process by email.

You can “Make an Offer”  to offer a lower price for an item and send it for the Seller’s consideration,
When you Make an Offer, it can’t be less than 70% of the original sale price.

If any offer exceeded 70% less than the requested price, this offer will be rejected by The Luxury Flavor Team.

The seller will receive your offer and can, within 24h :

Accept, Decline or Make a counter-offer.

While “make an offer” negotiations are on going, the item is still available at the original price for the rest on The Luxury Flavor Websites.

We provide 2 delivery methods:

Normal Shipping – Shipped within 4 to 7 business days
Express Delivery – Shipped within 24h

Good pictures are KEY !
The description should be as clear and detailed as possible. This should help the buyer to have his answers :

What is the item made of?
What’s the precise color?
Are there any defects or worn part? Explain and show them to avoid any Quality check failure,
Is the original box/label available?
Are there any accessories? Original invoice, authenticity card, original dust bag, etc.

Original invoice (if any) will not be posted on the website and can be attached to the shipment if requested.

A receipt will be sent to you by email at your order confirmation.

An email confirmation is sent out once the verification steps done by anti-Fraud partner and/or The Luxury Flavor Teams are completed.
These checks could take up to 48 hours.
If any supporting documents is requested, you will be contacted accordingly.

Unfortunately, we don’t exchange products.

The Luxury Flavor perform an inhouse authentication process and also work with reputable 3rd party such as  Entrupy Solutions. Certificates are issued for items that are verified authentic.

If you the item you have bought is with authentication, it means it will be authenticated by our Team before it’s shipped to you. The Luxury Flavor uses Entrupy Solutions and a certificate will be issued for authentic items.
The Luxury Flavor Team will make the authentification as smooth and fast as possible to match Delivery shipping delays.

Once the Seller ships the item, it is then received by The Luxury Flavor Team for Quality Control check. If it perfectly matches the description and pictures from the listing the item is will be dispatched to you to match your Delivery options.

You will have to :
1. Click Forgotten Password
2. Enter your email address to receive an email to generate a new password
3. You will receive an email with a link to choose a new password
4. Choose a new password and you will then be able to connect to your account

In Register screen, tap Connect with Google.
Choose your Google account, then tap Continue.

In Register screen, tap Connect with Facebook.
Choose your Facebook account, then tap Continue.

Enter your email address in the Footer of your website page and click on “Sign Up”

Log into your account,
Navigate to “Orders”,
Choose the Order # you want to refer to,
Click on right hand side “Support Ticket” icon,
Fill in Category, Priority, Product (will automatically be chosen), Issue faced,
Click on Submit – Ticket number will generated and written at the bottom of the popup window.

Once submitted, the ticket will sent to the Vendor who will get to back to your query at the earliest.

Log into your account,
Navigate to “Support Ticket”,
An overall status will be noted in the table,
For more details, choose the Ticket # you want to refer to,
Click on right hand side “View” icon,
You will be able to see the different replies and Add a new reply if needed,
You can Reply to an inquiry, Add any attachement, Set a new Priority and Update the Status of this ticket,
Click on Send and a notification will be forwarded to the Vendor for action if needed,

The category can be chosen in the following list : General Inquiry, Suggestion, Delivery Issue, Damage Item received, Wrong Item received or Others.