How to follow up on a Support Ticket number ?
Log into your account, Navigate to “Support Ticket”, An overall status will be noted in the table, For more details, choose the Ticket # you want to refer to, Click
What are the different categories for a Support ticket creation ?
The category can be chosen in the following list : General Inquiry, Suggestion, Delivery Issue, Damage Item received, Wrong Item received or Others.
How can I create a Support Ticket ?
Log into your account, Navigate to “Orders”, Choose the Order # you want to refer to, Click on right hand side “Support Ticket” icon, Fill in Category, Priority, Product (will
Register & Sign in with Google
In Register screen, tap Connect with Google. Choose your Google account, then tap Continue.
Sign up to Newsletter
Enter your email address in the Footer of your website page and click on “Sign Up”
How do I recover my forgotten password?
You will have to : 1. Click Forgotten Password 2. Enter your email address to receive an email to generate a new password 3. You will receive an email with a
Register & Sign in with Facebook
In Register screen, tap Connect with Facebook. Choose your Facebook account, then tap Continue.
What happens when the item passes the Quality Control process ?
Once the Seller ships the item, it is then received by The Luxury Flavor Team for Quality Control check. If it perfectly matches the description and pictures from the listing
What are the different steps of an order delivered with authentication?
If you the item you have bought is with authentication, it means it will be authenticated by our Team before it’s shipped to you. The Luxury Flavor uses Entrupy Solutions
How is the Authentication performed ?
The Luxury Flavor perform an inhouse authentication process and also work with reputable 3rd party such as Entrupy Solutions. Certificates are issued for items that are verified authentic.
