How to follow up on a Support Ticket number ? Leave a comment

Log into your account,
Navigate to “Support Ticket”,
An overall status will be noted in the table,
For more details, choose the Ticket # you want to refer to,
Click on right hand side “View” icon,
You will be able to see the different replies and Add a new reply if needed,
You can Reply to an inquiry, Add any attachement, Set a new Priority and Update the Status of this ticket,
Click on Send and a notification will be forwarded to the Vendor for action if needed,