We recommend you contact our friendly online shop Customer Service team using the contact information here.
How do I get a receipt for my order?
A receipt will be sent to you by email at your order confirmation.
Why haven’t I received an order confirmation email?
An email confirmation is sent out once the verification steps done by anti-Fraud partner and/or The Luxury Flavor Teams are completed. These checks could take up to 48 hours. If
How should I describe my item to sell ?
Good pictures are KEY ! The description should be as clear and detailed as possible. This should help the buyer to have his answers : What is the item made
What are the delivery methods ?
We provide 2 delivery methods: Normal Shipping – Shipped within 4 to 7 business days Express Delivery – Shipped within 24h
How does “Make an Offer” work for Buyers?
You can “Make an Offer” to offer a lower price for an item and send it for the Seller’s consideration, When you Make an Offer, it can’t be less than
What if the item I ordered is not passing the Quality control ?
If you ordered an item that our Quality Control team doesn’t validate. You will be personally contacted and informed. An item not passing the Quality control could be : The
How do I find the product I am looking for ?
The fastest way is to use the search function at the top of the page. Enter a keyword into the search bar and hit enter. Search results will be displayed
What are the payment methods ?
Credit Cards: Mastercard Visa ApplePay SamsungPay We don’t provide the “Cash on Delivery” option.