What do I do if my questions are not answered here ?
We recommend you contact our friendly online shop Customer Service team using the contact information here.
What if the item I ordered is not passing the Quality control ?
If you ordered an item that our Quality Control team doesn’t validate. You will be personally contacted and informed : An item not passing the Quality control could be :
How is the Authentification performed for high value bags ?
The Luxury Flavor work with Entrupy Company Solutions for high value bags. Certificates are issued for items that are verified authentic.
What are the different steps of an order delivered with authentication?
If you the item you have bought is with authentication, it means it will be authenticated by our Team before it’s shipped to you. The Luxury Flavor uses Entrupy Solutions
How to cancel my order ?
If an item you have sold is no longer available, please inform immediately The Luxury Flavor so that the sale can be cancelled and a refund issued to the Buyer.
What is your return policy?
With The Luxury Flavor ’ 2-days return policy’, there are no catches. All we ask is that you send the items back to us in the original packaging, label and
What are the payment methods ?
Credit Cards: Mastercard Visa ApplePay SamsungPay We don’t provide the “Cash on Delivery” option.
What is the seller’s commission ?
Sellers on The Luxury Flavor pay commission based on the listing price of the item they are selling. Less than AED 19999 – Commission is 25% More than AED 20000
Where is my Order?
You should first log in to your account, click on My Purchases where you can access the list of Ongoing orders, Completed orders, Cancelled orders and Returned orders
Do you have a physical store where I can come?
No, we don’t have a physical store. The Luxury Flavor is a digital marketplace where you can sell and buy pre-owned luxury items
